This Privacy Policy explains how the Richspot Hotspot service (hereinafter referred to as "Richspot," "We," "System," or "Service") collects, processes, stores, and protects information obtained from its users and businesses. Richspot is developed by Goats Software System and places great importance on the privacy and security of its users' personal data.
By using Richspot, you agree to the Privacy Policy outlined below.
1. Data Collected
Richspot Hotspot collects various data to ensure the proper operation of the service, provide secure internet access, and fulfill legal obligations.
1.1 User Data
- First name, last name
- Phone number (for SMS verification)
- Credentials (if hotel PMS integration is used)
- Room number (hotel mode)
- Email address (for optional login methods)
- Social media account information (information shared by the platform when logging in with Facebook/Google)
1.2 Device and Connection Data
- MAC address
- IP address
- User device type
- Browser type
- Login/logout dates and times
- Session duration
- Bandwidth consumed
- Connection history
1.3 Log and Security Data (Required by Law No. 5651)
- Session start and end times
- NAT log records
- Traffic records
- Connection activity through the relevant router
- This data is kept as required by legal obligations.
2. Purposes of Data Collection
The collected data; It is used for the following purposes :
2.1 Service Provision
- Ensuring users' secure connection to the internet
- Authentication via captive portal
- Implementation of speed and quota limits
- Management of hotspot user sessions
2.2 Legal Obligations
According to Law No. 5651, businesses are required to keep logs. Richspot technically fulfills this obligation on behalf of the business and securely stores the records.
2.3 Security
- Preventing cyberattacks
- Authentication
- Detection of malicious activity
- Preventing fraudulent user logins
2.4 Service Quality and Development
- Analysis of user behavior
- Measurement of system performance
- Service improvements and speed optimization
2.5 Marketing and Communications (If Permitted)
For some login methods, based on user consent :
- Campaign messages
- Email/SMS notifications
- User satisfaction surveys
3. Data Storage and Security
Richspot stores user data in accordance with privacy and security principles.
3.1 Data Security
- Encrypted data storage methods
- Time-stamped log system (5651 compatible)
- Firewall protections
- Strong encryption protocols
- Unauthorized access prevention
3.2 Data Retention Period
- Logs within the scope of 5651 are stored for a minimum of 1 year.
- This period can be extended if requested by the business.
- User data is deleted or anonymized when the relevant purpose is fulfilled.
3.3 Sharing with Third Parties
Data may only be shared under the following circumstances :
- Legal obligations
- Request of authorized public institutions
- User's explicit consent
- Technical infrastructure providers such as SMS service providers (only necessary information is shared)
- Data will not be sold to third parties for marketing purposes under any circumstances.
4. Privacy for Businesses
Information from businesses using the Richspot panel is also subject to confidentiality :
- Branch information
- Admin panel users
- Speed, quota, campaign settings
- Portal designs
- This information is never shared with third parties and is used solely for service provision.
5. System Updates and Changes
- Richspot Hotspot may make updates from time to time to improve service quality and security.
- This Privacy Policy may also be updated.
- The current policy is effective from the moment it is published on our website.
6. Contact
For any questions regarding our Privacy Policy or data security, please contact us :
Goats Software System
Phone Number: 05465723279
E-Mail: info@richspot.net
Website: https://www.richspot.net
Support Center: Yeşildere Mah. 2867 Street No:9G Muratpaşa / ANTALYA